Refund policy
Return Window
We offer a 14-day return window, meaning you have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
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Items must be unworn or unused
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Items must have original tags attached
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Items must be in original packaging
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Proof of purchase is required
How to Start a Return
To start a return, please contact us at support@kwamicreations.com within 14 days of delivery.
Please include:
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Order number
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Brief description of the issue
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Photos (required for damaged or incorrect items)
Note: Items sent back without prior authorization will not be accepted.
If your return is approved, we will email you:
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Return instructions
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A return shipping label
Damages & Issues
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately so we can make it right.
Non-Returnable Items
The following items are not eligible for return:
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Sale items
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Gift cards
If you’re unsure about a specific item, please contact us before purchasing.
Exchanges
We do not offer direct exchanges.
To receive a different item:
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Submit a return request for the original item (if eligible)
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Place a new order once the return is approved
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason.
Returned items must:
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Be unworn or unused
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Have tags attached
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Be in original packaging
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Include proof of purchase
Refunds
Once your return is received and inspected:
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You will be notified of approval or rejection
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Approved refunds will be issued to your original payment method
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Refunds are processed within 10 business days
Please note: